Privacy Policy

Information we collect

We collect information you provide directly to us, including:

• Contact and account details — your name, business name, email address, and phone number.
• Order details — your production preferences, scripts, business description, voice and music selections, and any other content you submit in your production brief.
• Payment information — payments are processed by our payment provider, Stripe. We do not store your full card number; we receive only a confirmation of payment and limited transaction details.
• Usage information — basic technical data such as your browser type, device, and pages visited, collected automatically to help us operate and improve the site.

How we use your information

We use the information we collect to:

• Create, produce, and deliver your on-hold messaging order.
• Communicate with you about your order, including confirmations and updates.
• Process payments and provide receipts.
• Respond to your questions and provide customer support.
• Maintain, secure, and improve our website and services.
• Comply with legal obligations and enforce our terms.

How we share information

We do not sell your personal information. We share information only with service providers who help us operate our business — such as payment processing (Stripe), email delivery, cloud hosting, and storage — and only as needed to provide our services. We may also disclose information if required by law or to protect our rights, safety, or property.

Data retention

We retain your information for as long as needed to provide our services, fulfill the purposes described in this policy, and comply with our legal obligations. You may request deletion of your information by contacting us.

Your choices

You may request to access, correct, or delete the personal information we hold about you by emailing us at the address below. You can also unsubscribe from non-essential emails at any time using the link in those messages; we may still send you transactional messages related to your orders.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through our website or by email where appropriate.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@expressonhold.com or through our contact page.